Customer Care Guarantee

Customer Care is about making sure you walk away happy, every time. That’s why we aim for 100% satisfaction with each order we fulfill. If a Rock/Creek or Uncle Dan’s product does not perform to your expectations, our awesome Customer Service Team is here to do whatever it takes to make sure you get what you need to go out safely and comfortably.

Returns & Exchanges:

Your satisfaction is very important to us.

If a product does not meet your expectations, you may return it for a refund. Click here for full details on our return policy.

Warranty & Repair:

Simply put, we stand behind every manufacturer’s warranty.

We work closely with many premier outdoor companies, only offering products that are built to last and that have an extensive manufacturer’s warranty. Our Warranty Experts are able to assist with any repair or warranty issue that you may have. Please contact our Customer Service Team before sending a product back.

Our Services:

  • Rewards Club: Earn $10 for every $250 you spend
  • Earn reward dollars on all of your purchases to help you gear up for your next adventure! Sign up for our emails at the bottom of our website, or simply make a purchase to automatically begin receiving rewards.
  • Buy Online, Pick Up In Store:
  • Save time and avoid shipping fees with our Pick Up In Store feature. You can check in-store availability online, complete your checkout online and pick up your purchase at your local store!
  • Fair Price Promise:
  • We’re proud to offer price matching – we’re calling it our “Fair Price Promise.” We promise to welcome any fair price matches you find at our competitors. Get the exact product you want and feel confident knowing that you got the best deal out there.

If you have questions or comments about a product you purchased from us, please contact us. We value your feedback.

-The Rock/Creek & Uncle Dan’s Customer Service Team